Refund and Cancellation Policy

Thank you for purchasing products or services from drsurabhisolanki.com. This Refund and Cancellation Policy explains the terms related to purchases made through this website, including ebooks, PDFs, downloadable materials, digital products, courses, consultations, or other services that may be offered from time to time.

By making a purchase on drsurabhisolanki.com, you acknowledge that you have read, understood, and agreed to this policy.

Digital Products

Most products sold on this website are digital products, including ebooks, downloadable PDFs, spiritual writings, courses, and educational materials related to Advaita Vedanta and philosophy.

Due to the nature of digital products, which are delivered instantly and cannot be physically returned, all sales are generally considered final and non-refundable once the product has been successfully delivered or downloaded.

After purchase, users receive immediate or near-immediate access to digital content. Because of this instant access, refunds cannot usually be provided for:

• Change of mind
• Accidental purchases
• Lack of understanding of the subject matter
• Personal preference
• Failure to read product descriptions
• Download issues caused by user device limitations
• Incompatibility with third-party software or devices

Visitors are encouraged to carefully review product descriptions before making a purchase.

Exceptions

Refund requests may be considered only under exceptional circumstances, including:

• Duplicate payments made accidentally
• Failure to receive purchased product due to technical issues from our side
• Corrupted or inaccessible files that cannot be resolved
• Incorrect product delivery

If any such issue occurs, users should contact us within a reasonable period after purchase with complete details and proof of transaction.

We reserve the right to approve or deny refund requests at our sole discretion after reviewing the situation.

Technical Support

Reasonable assistance may be provided for genuine technical problems related to downloading or accessing purchased digital products. However, we cannot guarantee compatibility with every device, operating system, software, browser, or third-party application.

Users are responsible for ensuring that their devices and software support standard digital file formats before purchasing.

Unauthorized Sharing

Purchased digital products are intended solely for personal use unless explicitly stated otherwise. Unauthorized sharing, redistribution, resale, uploading to file-sharing websites, or illegal copying of products is strictly prohibited.

Violation of intellectual property rights may result in suspension of access, refusal of future services, or legal action where applicable.

Cancellations

For digital products delivered instantly, cancellation is generally not possible once access has been granted or files have been downloaded.

If future services such as consultations, memberships, workshops, or scheduled sessions are offered, separate cancellation terms may apply and will be clearly communicated at the time of booking.

Payment Issues

In case of payment gateway errors, duplicate charges, or incomplete transactions, users should contact both the payment provider and website support for resolution.

We are not responsible for delays caused by banks, payment gateways, internet disruptions, or third-party financial systems.

Policy Modifications

This Refund and Cancellation Policy may be updated or modified at any time without prior notice. Changes become effective immediately upon publication on this page.

Visitors are encouraged to review this policy periodically before making purchases.

Contact

For refund-related inquiries or technical assistance regarding purchases, users may contact the website owner through the official contact information available on drsurabhisolanki.com.